When will my order ship?

Your order is prepared within 48 to 72 business hours (Monday through Friday), then shipped in polystyrene packaging that protects the bottles from impacts and temperature fluctuations.
For certain destinations, particularly during hot weather, we postpone shipments scheduled for late in the week until Monday to keep transit time as short as possible and avoid any risk of improper storage.

Can I choose my order's shipping or delivery date?

Yes. You can specify your preferred date in the comments on your order (when choosing your delivery method) or by email after placing your order.

What do you do during extreme heat?

We adjust our shipping arrangements to protect your wines:

• unless you request otherwise, we postpone shipment until the weather is cooler at both the origin and destination,

• we ship early in the week primarily to prevent the wines from spending the weekend at the carrier's facilities,

• we store and dispatch all our wines at a cool temperature (below 15°C), and ship them in polystyrene packaging that helps maintain their temperature for several days.

I can't receive my order right away. Can you hold it for a while before shipping it? For how long?

Of course! Please let us know in the comments on your order (when choosing your delivery method). Include the dates of your stay if you are having your order delivered while traveling, or any other information about your ideal delivery date.

We offer free storage for one month (up to three months during the summer). After that, we charge €0.50 per package per month.

Do you deliver to my country? How long does it take, and how much does it cost?

We deliver to more than 50 countries worldwide. Find full details of delivery destinations, rates and times on our shipping rates page. Delivery is free on purchases of €600 or more in France and €1,500 or more in many European countries. Depending on your destination, the number of bottles you can order online may be limited. If you need more, simply contact us at [email protected] and we can help you place your order.

Can I combine several orders into a single shipment?

Yes. Orders are not combined automatically, but we can group them into a single shipment if you simply request it by email, so you receive them in one delivery.

I want delivery outside the European Union. Will I pay French VAT?

No. For delivery outside the European Union, you will pay only the pre-tax sale price.
You remain responsible for import duties and taxes in your destination country. Their exact amount is calculated and collected by the carrier handling your delivery.

Special case for the United States: our in-house team will contact you to arrange payment of these charges before your order ships.

I’m a business registered in the European Union. How can I pay for my order without VAT using my intra-EU VAT number?

Simply create a Business Account on our website. You will need to enter your intra-EU VAT number, which will be checked and validated instantly. Pre-tax prices will then be displayed. You will not be charged VAT.

I’m an individual in the European Union. What VAT rate will I pay?

For deliveries within the European Union, we charge VAT at the rate applicable in the delivery country.

This explains why the displayed price varies depending on the selected delivery country.

South Korea: Do you include FTA information on your invoices?

Yes, always. Your invoice will include all the information needed to benefit from the reduced customs duties to which you are entitled.
We ship to South Korea every week, and everything always goes smoothly.

Why is there a minimum order amount?

A minimum order amount of €200 including tax has been in place since our website launched in 2008 and has never increased. Our operating costs (climate-controlled storage near Paris, a highly qualified team whose members each hold at least one wine-related qualification, meticulous preparation of every bottle, etc.) and modest margins mean we cannot accept an order below this amount, as it would be barely profitable.
Unfortunately, we therefore cannot make exceptions. Consider this an opportunity to place a group order with family or friends.

Can I add, remove, or replace a bottle after placing my order?

Yes, as long as your order hasn’t shipped. Write to us and we’ll send you a new pro forma invoice. If the total increases, you’ll receive a payment link for the difference; if it decreases, we’ll give you a credit voucher for your next order.

Is the wine shown actually in stock?

Yes, all quantities marked “in stock” are available immediately and updated in real time.

Can I pick up my order in La Garenne-Colombes? What are the address, hours, and preparation time?

Yes, at no charge. Select the “pickup at our premises” option when choosing your delivery method.

Address: 91 rue Jean Bonal, 92250 La Garenne-Colombes

Monday through Thursday: 9 a.m.–1 p.m. and 2–6 p.m.
Friday: 9 a.m.–1 p.m. and 2–5 p.m.
Weekend: Closed

Unless you let us know that your order is urgent, preparation may take 48 to 72 hours. Please wait for email confirmation that your order is ready for pickup before coming in.
This pickup option does not waive the minimum order requirement of €200 including tax.

Can someone else pick it up for me?

Yes. Let us know the person’s name in advance and ask them to bring an ID.

Can I make a purchase in person?

No. All purchases must be made exclusively through our website. You can then pick up your order at our premises once you receive the email confirming that it is ready.

Can you deliver to my hotel or vacation rental? What information do you need?

Of course! Simply enter the address where you are staying as the delivery address on the website.
Include the following in your order comments (when selecting your delivery method):

• the name used to book your room (if you are staying at a hotel),

• your arrival and departure dates,

• a phone number where you can be reached during your stay.

Important: Please let your hotel know that your package or packages are arriving so you can be sure the front desk will accept the delivery.

How does the tax refund work? What is the minimum purchase amount, what documents do I need, and how will I be refunded?

We provide a tax refund form exclusively to residents outside the European Union who are taking their wines with them and have placed an order totaling more than €600 including tax (excluding shipping costs). Request the form in your order comments when selecting your delivery method.

We will need the following information from you:

• first and last name

• your passport number and expiration date

• your date of birth

• your nationality and country of residence

• the number and expiration date of the card that will receive your refund (without the security code)

We will prepare and print the tax refund form and include it in your package. The refund will be 12% of the total amount paid for your purchase, excluding shipping costs. Our tax refund partner will credit it to your card within a few weeks. Instructions on what to do are provided in several languages on the tax refund form.

What should I do with the tax refund form at the airport?

If you are leaving the European Union from France, simply scan the form at a PABLO kiosk before checking in your luggage.

If you are leaving the European Union from another country, have the form stamped by that country’s customs authorities before checking in your luggage. Then send it to our tax refund partner using the prepaid envelope we will also provide.
As a precaution, it is important to keep a copy or a legible photo of the stamped form before mailing the envelope.

What payment methods do you accept?

You can pay:

• by credit or debit card

• by bank transfer (which we must receive within 7 days at the latest)

• in cash when collecting your order, after placing your order, selecting “bank transfer” as the payment method and noting your preference in the comments.
The legal limits for cash payments are €1,000 for French residents and €10,000 for nonresidents.

What are your bank details? My bank says the IBAN is invalid.
If you choose to pay for your order by bank transfer, we ask that you transfer the funds to our bank account under our legal company name, “ANGEL WINE sarl,” not “Vins & Millésimes”. Please enter this name when adding a new payee through your bank.
If needed, we can send you our IBAN as a PDF upon request.
We can also send you a card payment link if you wish to change your payment method.

Where can I find my invoice?

It will be available a few days after your order ships in your Customer Account under “Order History”, where you can download it.

How does the loyalty program work? Where can I find my vouchers?

1. Order online: each order adds 1% of your wine purchases to your loyalty account, excluding shipping costs.

2. Convert your credits into a discount voucher, within 6 months of placing your order.

3. Find your discount vouchers in the “My Rewards” section of your Customer Account. Click “Add to cart” to apply the discount.

Your discount voucher is valid for up to 6 months after you place your order.