Personalise your experience
When will my order ship?
Your order is prepared within 48 to 72 business hours (Monday through Friday), then shipped in polystyrene packaging that protects the bottles from impacts and temperature fluctuations.
For certain destinations, particularly during hot weather, we postpone shipments scheduled for late in the week until Monday to keep transit time as short as possible and avoid any risk of improper storage.
Can I choose my order's shipping or delivery date?
Yes. You can specify your preferred date in the comments on your order (when choosing your delivery method) or by email after placing your order.
What do you do during extreme heat?
We adjust our shipping arrangements to protect your wines:
• unless you request otherwise, we postpone shipment until the weather is cooler at both the origin and destination,
• we ship early in the week primarily to prevent the wines from spending the weekend at the carrier's facilities,
• we store and dispatch all our wines at a cool temperature (below 15°C), and ship them in polystyrene packaging that helps maintain their temperature for several days.
I can't receive my order right away. Can you hold it for a while before shipping it? For how long?
Of course! Please let us know in the comments on your order (when choosing your delivery method). Include the dates of your stay if you are having your order delivered while traveling, or any other information about your ideal delivery date.
We offer free storage for one month (up to three months during the summer). After that, we charge €0.50 per package per month.
Do you deliver to my country? How long does it take, and how much does it cost?
We deliver to more than 50 countries worldwide. Find full details of delivery destinations, rates and times on our shipping rates page. Delivery is free on purchases of €600 or more in France and €1,500 or more in many European countries. Depending on your destination, the number of bottles you can order online may be limited. If you need more, simply contact us at [email protected] and we can help you place your order.
Can I combine several orders into a single shipment?
Yes. Orders are not combined automatically, but we can group them into a single shipment if you simply request it by email, so you receive them in one delivery.
